Important: This article is specific to users who previously set up a Google Pay balance to make contactless, in-app, or online payments where Google Pay is accepted. At this time, it is not possible to set up a new Google Pay balance card.
Google Wallet website
Common questions about balances in Google Pay
Why did I get the email ‘Your annual notice about our customer service and error resolution policy’ ?
This is an annual email we send to users who have a form of payment linked to their Google account. We send this in case you want to learn about or report any unauthorized activity in your Google Pay account. No action is required from you unless you want to report unauthorized activity. If you think a purchase was made fraudulently, you can dispute the transaction here.
If you had a debit card or bank account information saved to your Google Account at any point this year, you were eligible to send money to friends or family in the Google Pay app. If you still have the payment method attached to your account, you should be able to see it at wallet.google.com under Payment methods.