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In this help center, you can find content for both Merchant Center Next and the classic Merchant Center experience. Look for the logo at the top of each article to make sure you're using the article for the Merchant Center version that applies to you. 

How to fix: Malicious software

Go to Google Search Console to review and fix safety issues related to your website domain

A custom icon for Merchant Center Classic Article Header.

This policy applies to Shopping ads and local inventory ads with merchant hosted local store front

Google has determined that your site may be unsafe and has flagged it as such. As a result, users may be blocked from visiting the site on some browsers and Google Search results.

To resolve this issue, examine your site and ensure the safety of your domain. You may request a re-review after resolving the issue in Search Console.

Instructions

Step 1: Understand and fix the issue

Examine your site and security measures to ensure your site’s safety.
  • You may have malicious links that are hidden in your theme or plugin files.
  • The plugin may be outdated or there may be a vulnerability.

Step 2: Submit your domain to Search Console

Once you’ve fixed the issue, go to Google Search Console for your domain and follow the instructions to resolve the security issue.

Step 3: Request a review

After you resubmit your product data that caused the mismatch, request an account review:

  1. Sign in to your Merchant Center account.
  2. Navigate to Account issues on the “Diagnostics” page.
  3. Locate the account-level issue that you would like to have reviewed.
  4. Make sure that there are in-stock products uploaded and all issues for the affected target country are resolved.
  5. Click Request review.
  6. Read the pop-up window to ensure that you understand the review process, and its requirements and limitations.
  7. Check the box and click Request review.
Note: Review requests can take up to 5 days to complete. You’ll receive an email notification once the review has been completed.

After the review is performed, if your account meets the product data requirements, your account will be reactivated.

If you’re working with a third-party platform, some of these instructions may not apply to you. Refer to your third-party platform for instructions on how to resolve the issue or complete the task. Learn how to find support if you use a non-Google platform.

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