Regarding an issue with Chromecast 2nd gen and Chromecast Audio

[GoogleNestTeam]

Update 3/17/25:

Hi folks,

Thank you for your patience as we worked to resolve the issue with Chromecast (2nd gen) and Chromecast Audio devices. As of today, this disruption has been fixed.

If you did not perform a factory reset, your device should now function normally. If it is still not functioning as intended check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

For users who have performed a factory reset, you will need to update your Google Home app to the latest version (3.30.1.6 for Android and 3.30.106 for iOS) to set up your Chromecast (2nd gen) or Chromecast Audio device again. The app roll out has begun and may take a few days to roll out to everyone. We’ll post a confirmation once the roll out to all users is complete.

We sincerely apologize for this disruption and any inconvenience it may have caused, and we are committed to ensuring all users are back up and running as quickly as possible.

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Update 3/14/25:

Hi everyone,

Thank you again for your patience, we have some good news - the fix should reach all users today. If your device has received the update it should be on the following firmware versions:

Chromecast (2nd gen): Firmware version 1.56.467165

Chromecast Audio: Firmware version 1.56.467166

Check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

Please note: If you performed a factory reset during the troubleshooting process, you may still be experiencing an issue where you cannot re-setup the device. The team is working diligently to resolve this, and we will provide next steps as soon as possible.

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Update 3/13/25:

Hey everyone, thank you for your patience while we work to resolve this issue. Here’s the latest:

We have started to roll out a fix for the problem with Chromecast (2nd gen) and Chromecast Audio devices, which will be completed over the next few days. Your device must be connected to receive the update.

If you performed a factory reset during initial troubleshooting, you may still be experiencing an issue where you cannot re-setup your device. We are working to resolve this as soon as possible. Please continue to check the Community page here for updates and next steps.

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Update 3/11/25: 

Hi all,

An update on the situation: the team has identified the cause of the issue impacting Chromecast (2nd gen) and Chromecast Audio devices.

Please do not factory reset your device. If you previously performed a factory reset during troubleshooting, you may also be experiencing an issue where you're unable to re-setup your device. The team has identified the cause for this as well and is currently working on a fix.

We’re working to resolve this as soon as possible, and will keep you updated when there is more to share.

We sincerely apologize for the inconvenience, and appreciate your patience in the meantime.

Thank you.

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Hello,

We're aware of an emerging issue impacting Chromecast 2nd gen and Chromecast Audio devices, and we are working on a fix.

Do not factory reset your device - we will keep you all updated when the fix rolls out. If you have already factory reset your device, we will provide instructions to set your device back up as soon as possible.

Thank you for your patience.

[profshakeslock]

Please fix this asap, and please ensure better quality control and testing for updates that brick an entire product. 

[Billiken_27]

It wasn't due to an upgrade. On the community it is said that a certificate is past due.

[BigBull]

So they need to make sure that these certificates do not expire, either way there was negligence that has affected 1000s (probably much more) customers.

[Andrealleati]

Afetou o mundo todo

[Wmf-3214]

This is not me someone is using my Google account and basically running my phone via remote accessing it, from what I've been told they have had to download the settings of my phone to there pc a sid it were mine and I do not own a computer of any kind the only device I have is my razor 2024 Motorola and there was one returned to Xfinity that I guess I never remic from my Google account. But I only use my phone I never access my account from any other devices  so please monitor any other logins it s fraud and illegal accessing my account 

[leandroitu]

eu nao sou eu foi foda em rs

[Leeann1]

Wmf3214 is using my Google account on my Samsung galaxy device which somehow connected a line to the apps he had gotten out of my apps on Google play and has somehow accessed my ip address and can be a permission controller which changing my app permission on my phone messes upmy use of my phone and accounts

[Leeann1]

Mike you **bleep**er move along

[Diron]

Give me coins to t-live

[ccouto]

Only in 2015 they sold 20 million units

[MBO]

Yes, so may be Google just wants all of us to by the new version ?

[ccouto]

never, 1st make noise at social media, 2nd never more buy anything from google

[DJSubterrain]

Due to one temporary issue with one product? Entitled much?

[Neffets]

It's where you voice your concerns. How do you know how temp it is? And it's now more products? We live way too much in a throw away world. These things should work well beyond what they do. Long gone are the days of tv repairmen. These companies literally force you to buy new products when the existing generations are more than capable. I have several of the newest. I like gadgets. But I still use old gens for specific things. I should be able to rely on them. As they are bought and paid for and certainly don't belong in a landfill quite yet. So who's entitled. The company that solders motherboards so you can't upgrade them or the customer who complains a little when things that should work don't? Man I would not want to live in your perfect world, money must flow around in the wind. 

[ccouto]

I dont undertand anything

[Zed6000]

Well said mate. 100% agree with your comments. And they have the Gaul to tell us to do what we can to limit landfill.

[raqueramirez]

Zed6000

[mhill]

This! My 1st gen was working a week ago, now it isn't supported anymore! They are phasing out all Chromecast products...there's info about it online.

Edit: Saw a lot of people asking where I saw this: https://www.theverge.com/2024/8/6/24214471/google-chromecast-line-discontinued

[mcregge]

Oh no! I still have a dumb (but otherwise very functional) TV!

[Madurk]

I just ordered a Roku for $17 on Amazon just we'll miss being able to cast my phone and tablet to my TV screen I loved Chromecast. I don't know why they're dismantling it. I guess just like everything else, tear it  all down and buy expensive new version. 

[BadFlash]

Or you could just wait for the fix … seriously , go play outside , read a book .  

[Cente]

Un libro deberían leer los gerentes de Google. 

Con esta ineficacia están generando inteligencia artificial?

Estamos perdidos...

[Márcio]

Eu estou com meu Chromecast o não está funcionando já tem 20 dias

[EviM]

Almost a week now. Tbh that's a long time to get it fixed.

[Siciliansweety]

I ordered an Amazon fire stick. It will go back if they actually do resolve the issue within 30 days.

[Germanfab]

Meglio di chromcast la stik Amazon non la restituire. 

[marimar1_]

30 días es demasiado diría yo! 😵‍💫

[Supersal]

Me too! Sooo glad I got a link to this community - and haven't turfed my Gen 2 Chromecast into landfill. I was going bonkers trying to work out why it wasn't working - and I consider myself pretty tech-savvy.

[angelicafeerrei]

Como fez? 

[JennyGain]

Anche io sono impazzito cercando di capire perché improvvisamente non funzionasse.

Sicuramente è dovuto ad un aggiornamento rilasciato incautamente..

Nel frattempo avevo già ripristinato le condizioni di fabbrica, per cui ora il dispositivo non è connesso.

Speriamo bene 

[Cente]

RETRASA LA FECHA A 7 DE MARZO E RECONFIGURA CASA E INICIA DI CERO, VA BENE... 

[peiranopatricia]

Esto funciona, es la solucion. Con fecha anterior al 7 de marzo, se puede configurar

[Ale-rojo]

Cómo configuro???

[Anonymous]

A mí me ha funcionado esto.

[Utrerac]

¡FUNCIONA!!!!

[Josepb]

I changed the date of the phone to March 1st:
Connection OK
Firmware update OK
Restored and working.
Thanks!!

[himchaudhary87]

Thank you. I had reset the chromecast as well. Changing phone date back to 1-March did the trick in setting up > Update > Evrything works now

[Pachi87]

Hola, desde dónde  se cambia la fecha? Hace unos dias por este problema lo restaure de fabrica....deberia hacerlo otra vez?

[Josepb]

En la config. del teléfono busca "Hora y Fecha" y desactiva el modo automático. Luego la escribes manualmente.