As a Google Workspace administrator, you can contact Google directly for support. Support options vary depending on your subscription, but there’s always a way for you to get in touch.
Have Essentials Starter edition? To contact support, you need to switch to Enterprise Essentials edition.
Before you begin
Ensure that you review and gather the relevant information before you contact support. For details, go to Before you contact support: Gather key information.
How to contact us
Contacting support requires having the Support administrator privilege.
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Sign in to your Google Admin console.
Sign in using your administrator account (does not end in @gmail.com).
- At the top right of the Admin console, click Get help .
- In the Help Assistant window, describe your issue and click Send .
- If a Help article that relates to your issue is listed, click it to review.
- If you still need help, click:
- Search for something else and repeat steps 3–4.
- Continue to Support and continue with the following steps.
- If you have recently filed a support case, choose an option:
- If your issue relates to the case, click the case and review the message. If the message is unhelpful, click No and skip to step 10.
- If your issue is unrelated to the case, click My issue is unrelated to the above.
- Select the description of your issue and review the information or click Help me with something else or I need more help.
- Briefly describe your issue and click Send .
- Click the option that best describes your issue and review the information or click This didn’t help, continue to support or I need more help.
- Select the channel you prefer to use for contact and your preferred language and click Start chat or Submit.
Having trouble accessing the Admin console? For help, go to Can't sign in to the Admin console.
Get Google Workspace help online
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Help CenterAdministrator Help Center: Search documentation for managing Google Workspace users and services. |
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Known outagesGoogle Workspace status dashboard: View status of core services (Gmail, Google Calendar, and so on). |
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Google Workspace communityGoogle Workspace Community: Ask troubleshooting questions and get answers from Google Workspace product experts and other administrators. |
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Admins communityGoogle Workspace for Admins Community: Join this community to view the latest news and resources for Google Workspace, including peer-to-peer conversations, launch announcements, product updates, road maps, and more. |
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Social media@askworkspace: Follow our channel on X (Twitter) to receive timely support, incident communications, and quick self-help tips. |
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Support policies
These policies apply only for administrators.